Conflict Resolution Communication


Training focuses on how to deescalate tension and confusion in conflicts through interpersonal communication skills. Lecture and group discussion highlights:

• Conflict resolution
• Mediation
• Facilitation
• Listening

Popular course among law enforcement who ideally want to keep officers from having to go beyond the second level of (verbal command) the continuum of force.

Workshop addresses cultural, racial, and gender issues, and how these factors interact with conflict. Useful in guiding persons to resolve their own conflicts in a nurturing manner that respects all parties involved. Participants find this course useful in their personal lives as well.

This course focuses on tenets of the 5 conflict styles:

• Avoidance
• Competition
• Compromise
• Accommodation
• Collaboration

and highlights the collaboration style using systems theory based mediation tactics.


Collaboration (Definition)
– Positively-punctuated communication in a joint intellectual effort working together to meet parties needs.

Mediation (Definition)– Respectful communication between parties to bring about agreement on issues where differences in value or belief may occur so that parties can move forth in relationship.

* Research stems heavily from the works of Drs. Elaine Yarbrough, William Wilmot, and Christopher Moore.